Ombre Vivante Posted February 18, 2008 Report Share Posted February 18, 2008 Best Buy Loses Laptop: Owner Sues... for $54 Million Tue Feb 12, 2008 11:33PM EST Don't dismiss Raelyn Campbell as a crackpot. Not yet. Listen to her story, and then decide if she's doing the right thing by asking Best Buy to compensate her to the tune of $54 million for a laptop that went missing when she took it in to Best Buy for repair under the store's own extended warranty. Like many people, Campbell bought an extended warranty for her laptop when she bought it from Best Buy, and she took advantage of that when the power button broke off after a year. Best Buy accepted the machine for repair and said it would be ready in two to six weeks. But six weeks passed and the computer wasn't ready. After three months of ruthlessly hounding the company, Best Buy finally admitted it couldn't find the machine. Ultimately, Best Buy offered to pay her $900 for losing the machine... as a gift card. She countered that it had originally cost over $1,100, not to mention all her data that was now gone for good. She demanded $2,100, and Best Buy simply ignored her. At this point, Campbell was made aware that all her personal data on the machine could lead to a major identity theft issue, though Best Buy never filed their legally required notice that she was at risk. That was the last straw, and she filed suit for $54 million, representing herself. Best Buy has since upped its offer to a total of $4,100 if she withdraws the case. She says she doesn't expect to win, but wants to go to court anyway to force Best Buy to explain how her laptop was lost. ************************************************** I don't think she'll win this lawsuit for the exorbitant amount of 54 mill, but Best Buy needs to get totally PWNED in court for their lack of customer service. That seems to be their standard operating procedure: stalling, stalling, ignoring the problem, low-ball the cost, and hope they go away. Link to comment Share on other sites More sharing options...
Shawna Posted February 19, 2008 Report Share Posted February 19, 2008 Fry's Electronics treats their customers the same way - like you need them a whole helluva lot more than they need you. I hope she wins something just for the sheer satisfaction of seeing a big company get reamed because their customer service stinks so bad - and for the fact that they lied about it, and are now wriggling around with their tail between their legs because they see they couldn't just brush her off. Link to comment Share on other sites More sharing options...
Farin Posted February 19, 2008 Report Share Posted February 19, 2008 there was a scandal recently, because the Deutsche Telekom (T-Mobile etc) ignored ten thousands(!) of complaints, sending the letters/e-mails pretty much unopened into a "dead mail box" Link to comment Share on other sites More sharing options...
Ombre Vivante Posted February 21, 2008 Author Report Share Posted February 21, 2008 Now that's what I call "customer care." It's as if Randall from Clerks. is working all these places Link to comment Share on other sites More sharing options...
Tenacious_Peaches Posted February 21, 2008 Report Share Posted February 21, 2008 Randal Graves: You know who I could do without? I could do without the people in the video store. Dante Hicks: Which ones? Randal Graves: All of them. Link to comment Share on other sites More sharing options...
Ombre Vivante Posted February 21, 2008 Author Report Share Posted February 21, 2008 Randal: I hate people, but I love gatherings. Isn't that ironic? I love his whole spiel about the "clever ruse" Link to comment Share on other sites More sharing options...
Foolonthehill Posted February 21, 2008 Report Share Posted February 21, 2008 Yeah that has to be the worst thing about the big box stores, the lack of customer service. And now all the small local businesses are going because of the chain stores, so I'll have no choice soon. Link to comment Share on other sites More sharing options...
MindCrime Posted March 4, 2008 Report Share Posted March 4, 2008 This is the stupidest thing I've ever heard of. Link to comment Share on other sites More sharing options...
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