I'm so sorry to hear about your pet Lea....I know what I was like when my first pony had to be put down. It's not like they could just give him an injection eatiher it was a shot in the head. I couldn't stay with him while they did it, the hurt was to bad but I could still hear the gun shot. I was only about nine or ten.....maybe thats partly why I hate guns?
The DWP (department for work and pensions) kept me on hold for 15 minutes before I got through. It's okay though, I wanted someone else to chat for me to them and said I needed to go get them so please wait, sat down had my lunch and half an hour later put to guy on the phone who was sitting opposite me. That'll teach 'em to put me on hold....then they said I had to ring various people to get them to send them letters when on my form (which I swear they didn't read) I explained my fear of talking on the phone...